Thanks for your personel friendly approach, but for the service l can't say the same thing,
It was first maintenance of my car, they didn't change front wiper since they don't have the part, an other thing l wait for 2 months to change my rear bumper since again they don't have the part,
Such a big company (MERCEDES) !!!
Sorry to say but this is ridiculous 🙄
Johanna L. du point de vente
SAGA-PIRET SAINT-GHISLAIN a répondu :
17/07/2023
Dear Mr.,
We always strive to provide an exceptional experience, and we are deeply sorry when we fail to meet our customers' expectations.
We still order our parts from the parent company, but we are currently experiencing a shortage of certain parts (such as wiper blades for the GLBs).
We also have a fairly long delay, as in all dealerships today, despite our good will to satisfy you 100%.
We remain reachable via customercare@rcm-saga.be.
We wish you a nice day.
Johanna, Customer Satisfaction Department.
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Cher M.,
Nous cherchons toujours à offrir une expérience exceptionnelle, et nous sommes profondément désolés lorsque nous ne répondons pas aux attentes de nos clients.
Nous commandons toujours nos pièces à la maison mère, mais nous rencontrons pour l'instant une pénurie de certaines pièces (comme les balais d'essuie-glace pour les GLB).
Nous avons également un délai assez long, comme dans tous les concessionnaires actuellement, et ce malgré notre bonne volonté de vous satisfaire à 100%.
Nous restons joignable via customercare@rcm-saga.be.
Nous vous souhaitons une belle journée.
Johanna, service satisfaction clientèle.
