The rear axis, the air suspension and the windshield cleaner need to be repaired by Mercedes. I'm waiting for two months now, but still no reply from Mercedes. How can this take so long?
Votre concession SAGA de Mons a répondu :
06/06/2023
Hello Mr J.,
My colleague informs me that she had contact with you this afternoon and that the deadline for your piece is July 21.
We have been untouched since the covid and the war like many dealers, despite ourselves.
We are sorry for the late delay but we will not fail to keep you informed when it arrives.
Do not hesitate to contact us via the address customercare@rcm-saga.be for any request that you deem necessary.
Good for you,
Johanna Lauricella, Customer Satisfaction Department.
